Terms & Conditions
Effective Date: 1st March 2025
1. INTRODUCTION
1.1 These Terms & Conditions ("Terms") govern your use of SnusClub.co.uk ("Site") and any purchases made through the website.
1.2 By accessing, browsing, or purchasing from our Site, you agree to these Terms. If you do not accept them, please do not use our Site.
1.3 We may update these Terms from time to time. Please review them regularly to ensure compliance.
1.4 You must be 18 years or older to use this Site or purchase nicotine products from us.
2. INFORMATION ABOUT US
- Company Name: K & B Ventures Ltd
- Company Number: 15290650 (Registered in England & Wales)
- Registered Office: 25 Ince Road, KT12 5BJ, Walton-on-Thames, Surrey, United Kingdom
- VAT Number: 455908854
- Contact Email: info@snusclub.co.uk
3. USE OF OUR SITE
3.1 You may only use our Site for personal, non-commercial purposes.
3.2 You are responsible for ensuring that your device is secure and virus-free before accessing our Site.
3.3 We do not guarantee uninterrupted access to our Site and reserve the right to modify or withdraw services without notice.
4. ACCOUNT REGISTRATION & SECURITY
4.1 You may register for an account to track orders and save preferences.
4.2 You are responsible for maintaining the confidentiality of your login details. If you suspect unauthorised access, contact us immediately.
4.3 We reserve the right to suspend or terminate your account at any time if you violate these Terms.
5. ORDERING & PAYMENTS
5.1 Placing an Order
- Add products to your cart and proceed to checkout.
- Provide accurate payment and delivery details.
- Complete age verification if required.
- Receive order confirmation via email.
5.2 Payment Methods
- We accept credit/debit cards via Shopify Payments.
- Payments are securely processed, and we do not store your card details.
5.3 Order Acceptance & Cancellations
- Your order is only confirmed once we send an order confirmation email.
- Orders can be cancelled before dispatch for a full refund.
5.4 Price & VAT
- All prices are in GBP (£) and include VAT where applicable.
- Prices may change, but orders already placed will not be affected.
5.5 Errors in Pricing
If a product is incorrectly priced, we will contact you to confirm whether you wish to proceed or cancel your order.
6. AGE VERIFICATION & RESPONSIBLE RETAILING
6.1 In compliance with UK law, you must be 18+ years old to purchase nicotine products.
6.2 We use 1Account, a third-party age verification system, which checks:
✅ UK electoral roll
✅ Credit record (soft check – no impact on credit score)
✅ UK birth register
6.3 If age verification is inconclusive, we may request photo ID (passport or driving licence).
7. DELIVERY & SHIPPING
7.1 Delivery Areas
We currently only deliver within the UK.
7.2 Delivery Options
- Standard Delivery: Royal Mail 2nd Class (2–4 working days)
- Next-Day Tracked: Royal Mail Next Day (Order before 4 PM for same-day dispatch)
7.3 Free Shipping
We offer free delivery on all orders over £30.
7.4 Missed Deliveries & Redelivery
If no one is available at the delivery address, Royal Mail will leave a note with collection instructions.
7.5 Late Deliveries & Issues
If you haven’t received your order within 5 working days, contact us for assistance.
8. RETURNS & REFUNDS
8.1 Return Policy
You can return unopened and unused products within 14 days for a refund under the Consumer Contracts Regulations 2013.
8.2 Exclusions
Returns cannot be accepted if:
❌ The seal is broken (for health & hygiene reasons).
❌ The product has been used.
8.3 How to Return a Product
- Contact us to request a return.
- Send the item back in its original packaging.
- We will process your refund within 14 days of receiving the item.
8.4 Faulty or Incorrect Items
If you receive a damaged or incorrect product, contact us immediately. We will replace or refund it at no extra cost.
9. PROHIBITED USES OF OUR SITE
9.1 You may not use our Site to:
- Engage in fraudulent or illegal activities.
- Send spam or unauthorised advertisements.
- Transmit viruses or other harmful software.
9.2 Any attempt to hack, disrupt, or damage our Site is a criminal offence under the Computer Misuse Act 1990.
10. INTELLECTUAL PROPERTY
10.1 All website content, including logos, graphics, text, and code, is owned by Snus Club.
10.2 You may not copy, distribute, or modify any content without written permission.
11. LIABILITY & DISCLAIMERS
11.1 We are not liable for:
- Loss of profits, business, or revenue.
- Delays caused by third-party couriers.
- Temporary unavailability of our Site.
11.2 We do not provide medical advice. Nicotine products should be used at your own risk.
12. LINKS TO THIRD-PARTY WEBSITES
12.1 We may link to external websites for reference, but we are not responsible for their content.
13. PRIVACY & COOKIES
13.1 Data Protection
We handle personal data in compliance with UK Data Protection Laws and our [Privacy Policy].
13.2 Cookies & Tracking
We use cookies to improve your experience. You can manage cookie settings in your browser. See our [Cookie Policy] for more details.
14. CHANGES TO THESE TERMS
14.1 We may update these Terms at any time. The latest version will always be available on our Site.
14.2 If you continue using our Site after updates, you accept the new Terms.
15. GOVERNING LAW & DISPUTE RESOLUTION
15.1 These Terms are governed by English law.
15.2 Disputes can be settled through Alternative Dispute Resolution (ADR) or the UK courts.
16. CONTACT US
If you have any questions about these Terms, please contact us:
📧 Email: info@snusclub.co.uk
📍 Registered Address: 25 Ince Road, KT12 5BJ, Walton-on-Thames, Surrey, United Kingdom
By using SnusClub.co.uk, you confirm that you agree to these Terms & Conditions.